Reference

Privacy Policy for Your Account

One page, plain words: what we collect when you open an account, why a bKash or Nagad transfer needs the wallet number you sign up with, and how to ask us to correct or remove what we hold.

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kbazzi Privacy Policy for Your Account
CONTROL YOUR DATA

How kbazzi Handles and Holds Data

A few things protect the details tied to your wallet. Your login runs on a one-time code sent to the mobile number you registered, so a password alone will not open the account. Cookie sessions expire, and a fresh code is required after you clear them in your browser. Wallet numbers are masked on screen once saved; the full value is visible only to the payment team matching a bKash, Nagad or Rocket transfer. Retention follows the law that applies to your region, and we say that rather than promising a fixed number of days.

Fields We Store

Mobile number, wallet name, date of birth confirmation, preferred payment rail and your game history. That is what running the account and matching a transfer depends on, and nothing more is asked of you.

Cookies and Sessions

Cookies hold your login and remember the page language. Clear them in your browser and the session ends, so a new one-time code is needed. We do not use them to build ad profiles.

One-Time Login Codes

Every sign-in sends a code to your registered mobile number. If a code arrives when you did not request one, do not share it. Open the help desk and we lock the account while it is checked.

Retention and Corrections

Records stay for as long as your region's law asks and no longer. Ask for a copy or a correction through the account help desk and the reply carries a reference number you can follow up on.

REACH THE DESK

Where to Send a Data Request

You do not need a special form to ask about your details. Log in, open the cashier screen and tap the help icon, and a reference number attaches to that conversation so a handover between agents does not lose your case. If you would rather write, use the contact panel inside account settings and mark the subject as a data request. Either way, give us the mobile number registered on the account and say what you need: a copy, a correction, or closure of the account.

In-Account Help Chat Log in, open the cashier screen and tap the help icon. A reference number attaches to the chat, so a handover between agents does not lose your request.
Written Data Request Prefer writing? Use the contact panel in account settings and mark the subject as a data request. Include the mobile number registered with the account so we can match it.
Wallet Transfer Traces If a bKash, Nagad or Rocket transfer needs tracing, the payment desk confirms which details are stored against it and whether a correction is needed on your record.

Data Questions We Get Asked

These are the points that come up most from players across Bangladesh, answered the way the help desk would answer them in chat. If your case is not covered here, the account help chat is the fastest route to a person who can look at your record and reply with specifics.

Your mobile number, the name on your wallet, a date of birth confirmation and the wallet you will pay from. Game history builds up after that as you use the lobby.

Only with the payment processor handling that transfer and, where needed, a fraud check. Game providers receive a session token, not your wallet number. We do not sell data.

Open the help chat in your account, or use the contact panel in settings, and say you want a copy. We confirm the request with a code to your registered number before sending anything.

Yes, you can ask us to close it. We remove what we no longer need, but payment and transaction records stay for the period the law in your region requires.

Tell the help desk which field is wrong and what it should say. Name and wallet number corrections usually need a document check before we change the record.

It can, when payment rules or local law shift. The version on this page is the one that applies, and a material change is flagged inside your account before it takes effect.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.